Byron Court

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care support provided.

Byron Court accommodates 2 people in 1 adapted building. Each person lived in their own individual separate flat, with their own kitchen, bathroom, lounge and bedroom area. Each person had access to a garden space. Staff and visitors made use of a central, communal space which housed an office, kitchenette, bathroom and central lobby.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The service worked with people to plan for when they experienced periods of distress so that their freedoms were restricted only if there was no alternative.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff understood people and responded to their individual needs.

The service had enough appropriately skilled staff to meet people's needs and keep them safe.

People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.

People received good quality care, support and treatment because knowledgeable, trained staff could meet their needs and wishes.

People and those important to them, including professionals, were involved in planning their care.