Colliers House

One person was supported by staff to create a COVID-19 information board to share their knowledge and understanding of social distancing and hand hygiene. This included pictures and drawings of key messages. This person liked to educate their housemates and since doing so has helped other people living at Colliers House understand the need to give each other space.

People were supported to keep active and occupied through exercise sessions in the garden to music. The provider also arranged a virtual choir event including people from other homes. A song was chosen for people and staff to practise and then sang together, as a choir, through video call. Families were also invited to attend.

A one - way entry and exit system was implemented in each building to minimise congestion and staff crossing paths. Personal Protective Equipment stations were located in the entrance hall to each building and included hand sanitiser, thermometer, masks, gloves and aprons. Staff temperatures were checked twice daily at the beginning and end of each shift.

Families were kept informed of changes through regular emails and phone calls. People were supported to maintain contact with relatives by telephone and video calls.

Further information is in the detailed findings below.

The five questions we ask about services and what we found