Belvoir Lodge

People's needs and choices were assessed in line with current legislation and guidance in a way that helped to prevent discrimination. Staff were given enough training and support to meet people's needs well. People were supported and encouraged to have a varied diet that gave them sufficient to eat and drink. The provider had taken steps to ensure the environment was suitable for people's needs. People were supported by staff to access healthcare services when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were involved in planning and reviewing their care. Staff we spoke with were knowledgeable about people's likes and dislikes, how they preferred to be supported, and their personal histories. People were supported to spend private time with their friends and family. Staff respected people's right to confidentiality.

People were supported to take part in activities they enjoyed throughout the day and week. The provider had identified where there were specific cultural or faith needs with people and relatives. Staff knew how to support people to meet these needs. The provider had taken steps to ensure people were given information about their personal care and support in ways they understood, and staff were familiar with people's preferred ways of communication.

The provider undertook audits of all aspects of the service to review the quality of care, and identify areas where improvements were needed. The provider notified CQC of significant events as they are legally required to do. Staff said they felt well supported by the manager and their colleagues. Staff we spoke with

had clear views about their role in supporting people to live the full lives they wanted. The provider had a clear action plan for improving the quality of care at Belvoir Lodge. The manager and provider worked in partnership with outside agencies to improve people's care.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.