Hawthorn Lodge Care Home
- Care home
- 60 beds
- No nursing
- Dementia care
- Registered since 2012
- Bestwood, Nottingham, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection improved it from Inadequate to Requires improvement.
3 months
since the latest rating was published.
15 of 71
rated care homes in Nottingham are rated Requires improvement, like this one.
Hawthorn Lodge Care Home: inspection record
Rated Requires improvement in July 2026, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: 514 Arnold Road (Good, 0.3 miles away) and Belvoir Lodge (Good, 0.4 miles away).
Nearest care homes:
- G 514 Arnold Road Good, 0.3 miles away
- G Belvoir Lodge Good, 0.4 miles away
- G Oxclose Lodge Good, 0.4 miles away
- O Cherry Trees Resource Centre Outstanding, 0.4 miles away
- G Byron Court Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 21 July 2026 (assessment visit 1 April 2026). Quoted under the Open Government Licence.
Date of Assessment: 12 May 2026. The service is a residential care home providing support to older people, some of whom live with dementia and physical disabilities. At the time of our assessment, there were 39 people being supported with their care needs. The service is registered to support a maximum of 60 people.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Hawthorn Lodge was last rated Requires Improvement (report published 24 December 2024). This assessment has been completed following the Care Quality Commission’s (CQC) new approach to assessment.
The provider had changed the manager since our last inspection. The manager showed a good
understanding of the challenges they faced, and they were in turn supported by the provider’s
regional manager.
Records showed the previous management team had not reported or investigated incidents thoroughly to ensure people were protected and kept safe. We raised this with the provider and new management team. They ensured this information was reviewed and shared with the CQC and relevant partner agencies as required.
People were not fully involved in assessments of their needs. Staff had not updated care plans to take account of changes in people’s care and health needs. People were not always supported to eat and drink to stay healthy. Staff did not work well with all agencies involved in people’s care for the best outcomes. People’s health was not effectively monitored to support healthy living. Staff did not ensure people understood their care and treatment to support them to give informed consent. Staff did not always ensure people were enabled to give informed consent and decisions were taken in people’s best interests where they did not have capacity. People were not always confident their privacy and dignity were being upheld. People were encouraged to maintain relationships with family and friends.
The provider ensured staff were trained and supported to progress in the organisation.
The provider and management team had a service improvement plan in place, to address the previous lack of oversight and quality monitoring in place at the service. This plan required fully embedding to ensure the service was a safe, well-maintained place for people. We will review the actions taken by the provider at our next assessment.
At our previous assessment, we found the provider was in breach of regulations related to safe care and treatment, consent, person-centred care and governance. At this assessment, although we found improvements had been made in consent, the provider remained in breach of regulations related to person-centred care, safe care and treatment and governance.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
At our previous assessment, we identified breaches of regulation, in relation to dignity and respect, person-centred care and safe care and treatment. These breaches were reported on under Safe. At this assessment, we found the provider remained in breach of regulations related to safe care and treatment and person-centred care. We have reported on the breach of person-centred care under Responsive.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant people’s needs were not always met.
The service remained in breach of legal regulation in relation to person-centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement. This meant the management and leadership were inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
At our previous assessment, we identified breaches of regulation in relation to the governance of the service. At this assessment, we found the provider remained in breach of this regulation.
Questions to ask when you visit
- Safe was rated Requires improvement on 21 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 21 July 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 21 July 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 21 July 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 7 December 2023. Latest assessment published 21 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Regal Care Trading LtdBrand: Nicholas James and Regal Care Trading Limited
- Ownership type
- Organisation
- Companies House number
- 08126756 (opens Companies House)
Regal Care Trading Ltd runs 15 services in England, 6 of them in the East Midlands. 9 are rated Good or Outstanding and 6 are rated Requires improvement or Inadequate.
Other services run by Regal Care Trading Ltd
- G Alpine Care Home Good. Care home, Kent, South East
- G Ashcroft Nursing Home Good. Care home with nursing, Kent, South East
- G Blair House Good. Care home, East Sussex, South East
- G Brenalwood Care Home Good. Care home, Essex, East of England
Getting help from Nottingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottingham City Council
- Ask for a care needs assessment
- Phone: 0115 876 3330, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Nottingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Hawthorn Lodge Care Home provide nursing care?
- No. The Care Quality Commission lists Hawthorn Lodge Care Home as a care home without nursing.
- How many beds does Hawthorn Lodge Care Home have?
- The Care Quality Commission's register lists 60 beds at Hawthorn Lodge Care Home.
- When was Hawthorn Lodge Care Home last inspected?
- The Care Quality Commission's latest rating for Hawthorn Lodge Care Home was published on 21 July 2026.
- Who runs Hawthorn Lodge Care Home?
- Hawthorn Lodge Care Home is run by Regal Care Trading Ltd. It runs 15 services in England, 6 of them in the East Midlands.
- What is Hawthorn Lodge Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 21 July 2026.
Contact
- Phone
- 0115 967 6735
- Address
- Beckhampton Road, Bestwood Park, Nottingham, NG5 5LF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: 514 Arnold Road (Good, 0.3 miles away) and Belvoir Lodge (Good, 0.4 miles away).
Nearest care homes:
- G 514 Arnold Road Good, 0.3 miles away
- G Belvoir Lodge Good, 0.4 miles away
- G Oxclose Lodge Good, 0.4 miles away
- O Cherry Trees Resource Centre Outstanding, 0.4 miles away
- G Byron Court Good, 0.6 miles away