514 Arnold Road

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: The risks to people's health and safety were assessed and used to reduce risk. People felt safe when staff supported them. People were protected from risks of abuse and neglect. There were enough staff to keep people safe. People's medicines were managed safely. The home was clean and tidy. Staff learned from mistakes to ensure people received safe care and support.

People's needs were assessed prior to them starting with the service. Staff were well trained and had their competency to carry out their role regularly assessed. People were given the support they needed to make healthy food choices. People had access to other health and social care agencies and professionals where needed. People lived in an environment that was adapted and suitable for their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, caring and compassionate. People and relatives praised the approach of the staff. People were treated with dignity and respect and their diverse needs and choices were respected and acted on. People were supported to make decisions about their care needs and staff respected their wishes. People's records were stored securely to protect their privacy.

People's care was provided in their preferred way. People were empowered to make their own decisions about their lives. Staff understood people's preferences and enabled people to make choices about their care. People were supported to maintain relationships with friends and family and to meet people from their local community. People had access to information in a format they could understand. Complaints were handled appropriately and in-line with the provider's complaints policy. People did not currently receive end of life care.

The home was managed by dedicated and caring registered and deputy managers. All staff understood their

roles and how they contributed to the success of the home. Person-centred care was at the heart of everything staff did. Staff enjoyed their role and felt their views mattered. People's views were welcomed and valued, and action was taken to address any concerns. Quality assurance processes were in place to continually assess the standard of the care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk