Nelson House
- Care home
- 4 beds
- No nursing
- Registered since 2021
- Arnold, Nottinghamshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
14 months
since the latest rating was published.
37 of 249
rated care homes in Nottinghamshire are rated Requires improvement, like this one.
Nelson House: inspection record
Rated Requires improvement in August 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Beeches Care Home (Nottingham) (Good, 0.3 miles away) and Byron Court (Good, 0.4 miles away).
Nearest care homes:
- G Beeches Care Home (Nottingham) Good, 0.3 miles away
- G Byron Court Good, 0.4 miles away
- RI Arnold Requires improvement, 0.5 miles away
- G Manor Residential Home (Arnold) Limited Good, 0.5 miles away
- O Cherry Trees Resource Centre Outstanding, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 August 2025 (assessment visit 23 May 2025). Quoted under the Open Government Licence.
Date of assessment 21 July 2025 to 30 July 2025. Nelson House is a residential care home and accommodates up to 4 people with a learning disability. Not everyone who used the service received a regulated activity of personal care. CQC only assess where people receive regulated activities. Personal care is helping people with tasks related to personal hygiene and eating. At the time of our assessment, there were 4 people using the service, 1 person was receiving the regulated activity of personal care. Nelson House was last rated good (30 June 2022.) We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.This assessment was undertaken due to the receipt of information in relation to safe environment and medicine management.
- Safe No rating
- Well-led No rating
Read the rest of CQC's summary
We have identified a breach in regulation in relation to good governance. We have requested an action plan from the provider in response to the concerns found at this assessment. There were enough staff available to meet people’s care needs, however, not all staff were appropriately trained. We found the environment was not always safe. The provider had not ensured all reportable safeguarding incidents were reported to CQC or/and the local authority safeguarding team. There were processes in place to record incidents. However, incidents were not always investigated to find the root cause, prevent re-occurrence and learn lessons from these. The home was clean and hygienic. The registered manager provided staff opportunities to raise concerns and ideas. Staff were positive about working for the provider and felt well supported by the management team. Medicines were managed safely. Care plans and risk assessments were in place. We made recommendations and the provider told us they had taken action.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement: This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement: This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service. Systems to audit the quality of care and safety were not always effective in identifying and addressing areas of concern, risks, or improvementswe have asked the provider for an action plan to make improvements in this area
Questions to ask when you visit
- Safe was rated Requires improvement on 26 August 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 26 August 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Rifat Jan
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 30 June 2022. Latest assessment published 26 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mind Care & Support Limited
- Ownership type
- Organisation
- Companies House number
- 12985967 (opens Companies House)
Getting help from Nottinghamshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottinghamshire County Council
- Ask for a care needs assessment
- Phone: 0300 500 80 80
- Contact adult social care online
- Support for carers
- Paying for care: Nottinghamshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Nelson House provide nursing care?
- No. The Care Quality Commission lists Nelson House as a care home without nursing.
- How many beds does Nelson House have?
- The Care Quality Commission's register lists 4 beds at Nelson House.
- When was Nelson House last inspected?
- The Care Quality Commission's latest rating for Nelson House was published on 26 August 2025.
- Who runs Nelson House?
- Nelson House is run by Mind Care & Support Limited.
- What is Nelson House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 August 2025.
Contact
- Phone
- 07961 462377
- Address
- 34 Nelson Road, Daybrook, Nottingham, NG5 6JE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Beeches Care Home (Nottingham) (Good, 0.3 miles away) and Byron Court (Good, 0.4 miles away).
Nearest care homes:
- G Beeches Care Home (Nottingham) Good, 0.3 miles away
- G Byron Court Good, 0.4 miles away
- RI Arnold Requires improvement, 0.5 miles away
- G Manor Residential Home (Arnold) Limited Good, 0.5 miles away
- O Cherry Trees Resource Centre Outstanding, 0.7 miles away