Arnold
- Care home
- 10 beds
- No nursing
- Registered since 2010
- Arnold, Nottinghamshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2016, most recently Requires improvement in November 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
37 of 249
rated care homes in Nottinghamshire are rated Requires improvement, like this one.
Arnold: inspection record
Rated Requires improvement in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Byron Court (Good, 0.4 miles away) and Cherry Trees Resource Centre (Outstanding, 0.4 miles away).
Nearest care homes:
- G Byron Court Good, 0.4 miles away
- O Cherry Trees Resource Centre Outstanding, 0.4 miles away
- RI Nelson House Requires improvement, 0.5 miles away
- G Beeches Care Home (Nottingham) Good, 0.5 miles away
- G Manor Residential Home (Arnold) Limited Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 29 November 2022. Quoted under the Open Government Licence.
Heathcotes (Arnold) is a residential care home registered to provide personal and nursing care to up to ten people. The service provides support to people who have mental health support needs, learning disabilities and/or autistic people. At the time of our inspection there were five people using the service.
What inspectors found
Right Support People lived in a property in which some fire doors were defective. This created a potentially increased risk of harm in the event of a fire. The provider told us they would rectify those issues. Waste management was not safe. External waste bins were overflowing and had attracted rodents. Parts of a person's individual living area required repair and refurbishment and floor coverings in some communal parts of the building required replacement. Staff did not always wear protective face masks and, when they did wear them, did not always wear them appropriately. Some relatives told us they felt the service could involve families more than they currently did. The service worked with people to plan for when they experienced periods of distress so that their freedoms were restricted only if there was no alternative. Staff did everything they could to avoid restraining people. The service recorded when staff restrained people, and staff learned from those incidents and how they might be avoided or reduced. People had a choice about their living environment and were able to personalise their rooms.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care People had appropriate care plans and risk assessments in place and staff understood how to support people. The inside of the care home was generally hygienic and homely. People were supported by enough staff to meet their care needs. People's prescribed medicines were managed appropriately. Staff understood how to protect people from the risk of abuse and how to report any concerns. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged
and enabled people to take positive risks.
Right Culture People were supported to maintain contact with their relatives and were encouraged to engage in community-based activities. People told us they knew how to complain if they were unhappy about anything at the care home. Staff told us they felt supported by the registered manager and told us they believed improvements in the service were being made. Staff placed people's wishes, needs and rights at the heart of everything they did. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.
We have made a recommendation about the management of premises checks and maintenance works at the premises.
Questions to ask when you visit
- Safe was rated Requires improvement on 29 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 29 November 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Trudy Kilbon
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 29 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Heathcotes Care LimitedBrand: Ivolve Group Limited
- Ownership type
- Organisation
- Companies House number
- 05232834 (opens Companies House)
Heathcotes Care Limited runs 53 services in England, 23 of them in the East Midlands. 44 are rated Good or Outstanding, 7 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Heathcotes Care Limited
- O Bridlington Outstanding. Care home, East Riding of Yorkshire, Yorkshire and the Humber
- O Larkrise Outstanding. Care home, Sutton, London
- G Agbrigg and Sandal Good. Care home, Wakefield, Yorkshire and the Humber
- G Alverthorpe Good. Care home, Wakefield, Yorkshire and the Humber
Getting help from Nottinghamshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottinghamshire County Council
- Ask for a care needs assessment
- Phone: 0300 500 80 80
- Contact adult social care online
- Support for carers
- Paying for care: Nottinghamshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Arnold provide nursing care?
- No. The Care Quality Commission lists Arnold as a care home without nursing.
- How many beds does Arnold have?
- The Care Quality Commission's register lists 10 beds at Arnold.
- When was Arnold last inspected?
- The Care Quality Commission's latest rating for Arnold was published on 29 November 2022.
- Who runs Arnold?
- Arnold is run by Heathcotes Care Limited. It runs 53 services in England, 23 of them in the East Midlands.
- What is Arnold's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 November 2022.
Contact
- Phone
- 0115 967 9619
- Address
- Redhill Farm, Bestwood Lodge Drive, Arnold, Nottingham, NG5 8NE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Byron Court (Good, 0.4 miles away) and Cherry Trees Resource Centre (Outstanding, 0.4 miles away).
Nearest care homes:
- G Byron Court Good, 0.4 miles away
- O Cherry Trees Resource Centre Outstanding, 0.4 miles away
- RI Nelson House Requires improvement, 0.5 miles away
- G Beeches Care Home (Nottingham) Good, 0.5 miles away
- G Manor Residential Home (Arnold) Limited Good, 0.7 miles away