Portelet Lodge Care Home
- Care home
- 23 beds
- No nursing
- Dementia care
- Registered since 2011
- Bournemouth, Bournemouth, Christchurch and Poole, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
2 months
since the latest rating was published.
5 of 121
rated care homes in Bournemouth, Christchurch and Poole are rated Requires improvement, like this one.
Portelet Lodge Care Home: inspection record
Rated Requires improvement in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Clifton House (Good, 0.1 miles away) and Portelet Manor Rest Home (Good, 0.1 miles away).
Nearest care homes:
- G Clifton House Good, 0.1 miles away
- – Florence Road No overall rating, 0.1 miles away
- G Portelet Manor Rest Home Good, 0.1 miles away
- G Ventana Homes Limited Good, 0.1 miles away
- G Seacliff Care Home Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 August 2026 (assessment visit 24 April 2026). Quoted under the Open Government Licence.
Date of assessment: 26 May to 2 June 2026.
Portelet Lodge Care Home is a care home registered to provide care and support for up to 23 older people. There were 22 people living at the provider during our inspection.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This inspection was prompted by concerns we received about the safety of care provision. We found 3 breaches of regulation in relation to person-centred care, safe care and treatment and good governance.
There was not enough staff to provide all people with activities and meet their emotional needs. People’s health was not always monitored and risks to their health were not always assessed. This put them at increased risk of harm. The provider’s checks and audits were not always used effectively. This placed people at increased risk of receiving poor quality and unsafe care.
We asked the provider for an action plan in response to the concerns found at this inspection.
We observed staff treating people with dignity, kindness and respect. Staff felt supported and told us they liked their work. Staff referred people to health and social care professionals in a timely manner.
The manager of the provider deregistered with CQC whilst the inspection was ongoing. The provider put suitable arrangements in place to manage the provider.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant some aspects of the provider were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulation in relation to safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The provider was in breach of legal regulation in relation to person centred care.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that provider leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the provider management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 24 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 24 August 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 24 August 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 4 October 2023. Latest assessment published 24 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Portelet Care Limited
- Ownership type
- Organisation
- Companies House number
- 03174788 (opens Companies House)
Portelet Care Limited runs 3 services, all in the South West. 1 is rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Portelet Care Limited
- G Portelet House Care Home Good. Care home, Bournemouth, Christchurch and Poole
- – Portelet Grange Not yet rated. Care home, Bournemouth, Christchurch and Poole
Getting help from BCP Council (Bournemouth, Christchurch and Poole Council)
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at BCP Council (Bournemouth, Christchurch and Poole Council)
- Ask for a care needs assessment
- Phone: 01202 123 654, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: BCP Council (Bournemouth, Christchurch and Poole Council)
Checked on the council's website, November 2026.
Common questions
- Does Portelet Lodge Care Home provide nursing care?
- No. The Care Quality Commission lists Portelet Lodge Care Home as a care home without nursing.
- How many beds does Portelet Lodge Care Home have?
- The Care Quality Commission's register lists 23 beds at Portelet Lodge Care Home.
- When was Portelet Lodge Care Home last inspected?
- The Care Quality Commission's latest rating for Portelet Lodge Care Home was published on 24 August 2026.
- Who runs Portelet Lodge Care Home?
- Portelet Lodge Care Home is run by Portelet Care Limited. It runs 3 services, all in the South West.
- What is Portelet Lodge Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 August 2026.
Contact
- Phone
- 01202 398982
- Address
- 42 Westby Road, Boscombe, Bournemouth, BH5 1HD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Clifton House (Good, 0.1 miles away) and Portelet Manor Rest Home (Good, 0.1 miles away).
Nearest care homes:
- G Clifton House Good, 0.1 miles away
- – Florence Road No overall rating, 0.1 miles away
- G Portelet Manor Rest Home Good, 0.1 miles away
- G Ventana Homes Limited Good, 0.1 miles away
- G Seacliff Care Home Good, 0.2 miles away