Seacliff Care Home

People, their relatives and staff told us Seacliff Care Home was a safe place to be. There were enough staff on duty, and they had been recruited using robust, safe processes. Staff knew how to identify, and report concerns about people, they were confident matters would be followed up.

People had risk assessments in place for all their care and support. Assessments were reviewed regularly and supported people to live their life the way they wanted to. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were protected from avoidable infections; the home was clean and hygiene processes were in place. Accidents and incidents were recorded and reviewed to ensure lessons were learned within the home.

Staff felt appreciated and proud to work at Seacliff Care Home. They were complimentary about the leadership of the home and their colleagues. The registered manager understood their regulatory responsibilities.

Staff knew and understood their job role and tasks were defined. The home sought to work in partnership with a range of external professionals including making links within their local community. Seacliff Care Home actively sought feedback on the quality of the care provided and used the information to continually improve.