Clifton House Residential Care Home

People were safeguarded from abuse. Risks to the environment were well managed. The registered manager learned from accidents and incidents to mitigate future risks. Infection prevention and control processes were embedded into the service and staff followed government guidance in relation to infection control and prevention practices, in particular, relating to COVID-19. A health professional told us, "It's a nice clean and tidy home. All Infection Prevention and Control (IPC) practice is adhered to and they have always followed the government guidance by the book."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice.

Staff supported people with their social needs and to maintain relationships that were important to them.

The home was well managed. People, staff and health professionals were complimentary about the home and felt the registered manager was pro-active, open and approachable. In a recent survey a health professional stated, "There aren't any areas for improvement as this is an excellent care home with very caring and professional staff." An effective quality assurance process was in place.