Hutton Avenue

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives had good relationships with staff members. Relatives were happy with the care provided and felt the service was safe. Relatives said staff were welcoming, professional and friendly. Staff knew people's individual needs well and how to support them with specific health needs, or if they became anxious or distressed.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. People were provided with the right support which enabled them to make choices and promoted their independence. People received the right care that was provided in a person-centred way which promoted their dignity. The service provided the right culture for people in an environment where they were included and empowered by care staff.

The service had a manager who was registered with the Care Quality Commission. The registered manager and staff team promoted a positive culture which achieved good outcomes for people. Quality assurance processes were effective in identifying and generating improvements. There was a warm and welcoming atmosphere at the service.