Kirkby House Residential Care Home

An assessment of people's needs, and choices was completed and a care plan on how to effectively meet their needs was developed. New staff completed a period of induction and there was an ongoing programme of training and support for all staff relevant to their role and people's needs. People's dietary and healthcare needs were understood and met. The design and layout of the premises promoted people's independence and freedom of movement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness, respect and compassion and promoted their dignity and independence. Staff were knowledgeable about people and had developed good positive relationships with them. People and relevant others were involved in decisions about the care provided.

People's care was planned in a personalised way. Care plans clearly set out people's needs and choices and how they were to be met. Staff had a good understanding of people's needs and responded to them in a timely way. Staff engaged people in meaningful activities and supported them to maintain important relationships. People and family members were knowledgeable about how to complain or raise a concern should they need to and were confident they would be listened to.

The registered manager understood their role and responsibilities and promoted a culture of learning and improvement. Feedback was consistently positive about the way the service was run. The registered manager and deputy manager were described as friendly, caring and supportive. Regular audits and checks were used effectively to measure and improve the quality and safety of the service. The views of people and others were encouraged, listened to and used to improve the service people received. There was good partnership working across the staff team and with other professionals leading to people receiving good outcomes.

Rating at last inspection and update The provider had made a change to their registration since the last inspection. This is the first inspection under the providers new registration. The last rating for this service was good (published 6 December 2018).