Alan Atchison - 5 and 6 Augusta Close

We found the following examples of good practice.

Staff ensured that any visitors to the service, both social and professional visitors, completed a questionnaire regarding their current health and had their temperature taken.

The building was clearly marked with 2 metre signs and floor markings to ensure that people were reminded to keep a 2 metre distance. The registered manager had utilised all six entrances into the building to maintain social distances, for example contractors used a different entrance to staff, and health professionals used a different entrance.

The registered manager had identified a 'clean room' which was used for people to meet with a visitor. These visits were made by appointment only and visitors wore full (personal protective equipment) PPE such as a face mask and followed the service's visitor guidance. Following the visit, staff disinfected the room to ensure that it was clean and safe for the next visitor.

Staff supported each other to ensure that no one needed to use public transport to travel to work. Staff car shared, and followed the guidance in place for this, which included wearing PPE in the car and whilst driving.

Staff did not work across the different services and did not enter the adjoining service throughout their shift. People living in the different services did not mix and remained within their own 'living' bubble.

People were always supported to understand the importance of staff wearing PPE, and this was discussed in regular service user meetings. There were pictures around the building of staff wearing full PPE. People were encouraged to wear face masks when accessing the community and to health appointments.

Further information is in the detailed findings below.

The five questions we ask about services and what we found