Arden Lodge Residential Care Home for Elder Adults

We found the following examples of good practice.

● Staff were following Department of Health guidelines to promote safe visits to the home by professionals. ● The provider was supporting future visits from relatives by building a visitor pod in the garden, so the risk of the spread of infections was reduced. ● People received support from staff so they were able to see and talk to their visitors through the windows at the home. ● People were also supported to keep in touch with others who were important to them by using information technology, and more frequent one to one time with staff. This helped to reduce people's social isolation during the pandemic. ● Staff supported people to help them understand the pandemic and explained why staff wore PPE. This helped to reassure people. ● Staff understood how to care for people safely through additional training and Covid-19 specific guidance. Senior staff checked to make sure staff had completed the additional training provided. ● The management team had recruited additional domestic staff to increase cleaning around the home and to manage any Covid-19 outbreaks. Senior staff undertook additional spot checks to ensure staff were protecting people by wearing appropriate PPE.

Further information is in the detailed findings below.

The five questions we ask about services and what we found