Prospect House Care Home

This assessment was carried out to review whether the provider had made the required improvements following breaches of regulation identified at the previous inspection. We carried out an unannounced visit on 29 April 2026, with the remainder of the assessment completed off‑site.

We assessed all 34 quality statements across the five key questions of safe, effective, caring, responsive and well‑led.

The provider was previously in breach of the legal regulationsin relation to dignity and respect, safe care and treatment, need for consent, premises and equipment, good governance and staffing. Improvements were found and the provider was no longer in breach of theseregulations. The overall rating is good.

This service has been in Special Measures since February 2024. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

There was clear evidence of learning and improvement since the last inspection, with strengthened governance systems, improved care planning and better oversight of risk, quality and safety.

Records showed accidents and incidents were consistently recorded, analysed for themes and trends, and used to inform learning and actions to reduce the risk of recurrence. Safeguarding arrangements were in place and followed, medicines were managed safely, infection prevention and control practices were effective, and staffing levels were sufficient to meet people’s needs.

People’s needs were regularly assessed, monitored and reviewed, with positive outcomes recorded. Staff worked well with health and social care professionals to ensure continuity of care and timely access to additional support. People were supported to live healthier lives, with effective monitoring of nutrition, hydration and health needs.

People were treated with kindness, compassion and respect. Staff knew people well as individuals and respected their dignity, privacy and emotional wellbeing. Interactions were warm and respectful, and people were supported to maintain independence, make choices and feel comfortable. Staff morale was high, with staff describing the home as “like a family” and saying they “love coming to work and making a difference.”

People and families were actively involved in the development and review of care plans. Communication with families had improved and was described positively. People were supported to access healthcare services, activities and community links.

The registered manager demonstrated a clear understanding of regulatory responsibilities and maintained effective oversight of the service. Staff, families and professionals spoke highly of the manager and deputy manager, describing them as approachable, supportive and open. Staff said they felt valued, included and able to speak up and were supported with development and flexible working arrangements.