Sherdley Court

People's experience of the service and what we found Risks to people's health and well-being had been assessed and staff had access to information on how to support people safely. Staff responded to changes in people's health in a timely manner and contacted relevant health and social care professionals for advice and guidance where needed. People's prescribed medicines were managed safely by staff with relevant skills and training.

People told us they felt safe living at Sherdley Court and felt comfortable speaking to staff and managers if they were worried about something. Staff completed safeguarding training and knew how to respond to any incidents of concern. Accidents and incidents were reviewed by the registered manager to look at ways to prevent them from happening in the future.

There were enough staff on duty to meet people's needs and keep them safe. Where people needed additional support due to a change in health or well-being, the registered manager ensured additional staff were deployed. Safe recruitment processes were in place to make sure staff were suitable to work at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was clean and hygienic; staff responsible for the cleanliness of the home completed regular cleaning tasks and ensured associated records were completed to reflect this. Staff had access to PPE and were seen wearing masks correctly. Staff were given regular updates and guidance in infection prevention and control; particularly in relation to COVID-19. Safe visiting arrangements were in place in line with current national guidance.

A range of audits and checks were in place to identify any areas of improvement needed to the quality of care people received. Systems were in place to gather the feedback of people and staff and we received positive feedback about the open and transparent culture promoted by the registered manager. People told us they were happy with the care they received and staff told us they enjoyed working at Sherdley Court.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection The last rating for this service was good (published 20 May 2019).