Amberley Court Care Home

Medicines were managed safely within the service. People told us they felt safe living at Amberley Court. Procedures were in place for the reporting of incidents, accidents, and safeguarding concerns to prevent further occurrences.

People spoke positively about the support they received from the staff team and said they were treated with dignity and respect. Family members spoke positively about the service their relatives received. Effective procedures were in place for the safe recruitment of staff. Risks to people's health and wellbeing had been assessed and guidance was available for staff to support people safely.

Regular checks and maintenance of the service took place to provide a safe environment for people to live. Governance systems were in place to monitor and assess the quality of care people were provided with. People were consulted on a regular basis about their views on the service they received and to plan activities and events. Staff felt supported in their role and regular meetings took place to share information about the service. The registered manager worked in partnership with other external agencies and professionals to promote and meet the needs of people living at the service.