Tree Tops Residential Home

We found the following examples of good practice

Staff reassured people throughout the pandemic and provided them with the support they needed to maintain regular contact with family and friends. They used emails and telephone calls. They hoped a new iPad due to be delivered would help provide more contact through technology. Relatives' offered very positive feedback about the caring nature of staff and how well they were being updated.

Visits were restricted to essential visitors only and they were carried out safely.

No person had been admitted to the service during a recent COVID-19 outbreak, however they had safe procedures in place for admitting people into the service.

The right standard of personal protective equipment (PPE) was in good supply and PPE stations were located across the service. Staff completed in house training and underwent regular checks on their competency around the safe use of PPE. Staff used and disposed of PPE correctly.

Staff followed shielding and social distancing rules and encouraged people to maintain social distancing.

COVID-19 testing was available to people using the service and staff. The frequency of testing was in line with current guidance.

The five questions we ask about services and what we found