Hillcrest Residential Care Home

We found the following examples of good practice.

● Comments from people included; "The staff are all lovely and caring. They wear masks at all times and wear gloves and aprons as well when helping with my personal care", "I have been supported to have regular contact with my family as they do not live locally and cannot visit" and "I have had regular COVID-19 testing and feel very lucky to have had the vaccine." ● Relatives spoke positively about the home and their comments included; "They were very responsive to [Names] needs when they became unwell", "Communication has been very good and I feel the manager is open and honest as well as being approachable" and "Staff are kind, caring, loyal and dedicated which I really appreciate." ● Relatives told us they had previously participated in garden visits and inside visits with screens in place. They said these were pre booked and well managed. ● All visitors were asked to complete a health screening form, have their temperature checked and were provided with face masks to wear throughout their visit. Full personal protective equipment (PPE) was available for all visitors along with access to handwashing facilities and hand sanitiser. ● The service had increased the cleaning schedules and routines to reduce the risks of cross infection. The environment was very clean and hygienic. ● We observed staff to be wearing the correct personal protective equipment (PPE) throughout the inspection. ● People and staff were taking part in regular COVID-19 testing. ● People had individual risk assessments in place that reflected their specific needs in relation to COVID-19. ● Staff had all received training to meet the requirements of their role and for the management of COVID-19.

Further information is in the detailed findings below.

The five questions we ask about services and what we found