Chapelfields

People felt safe and the registered manager ensured people were safeguarded from abuse. Safeguarding referrals were made where appropriate and staff understood how to identify the potential signs and indicators of abuse. Staff understood the concept of whistleblowing and felt confident in raising concerns should they need to.

Medicines were managed safely, and people received their medicines as prescribed. Records relating to medicines were completed accurately, and people's needs were met. Infection prevention and control was managed well, and risks relating to people and the environment were assessed and monitored.

Staff were recruited to the service safely, and there were enough staff to support people. People and their relatives praised the staff approach which was described as "Very good" and "Fantastic."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a positive culture in the home and the management team and staff understood the importance of effective team work. People and staff spoke positively of the registered manager who was described as "Approachable" and "Empathetic." Staff told us they felt supported and valued by the management team.

The registered manager understood and evidenced the importance of continuous learning and development, through quality monitoring, audits and effective partnership working. Visiting professionals spoke highly of the positive culture and staff team at the service.