Lime Tree House

The home was exceptionally well led by a registered manager who was valued and respected by all the staff, people living at the home, relatives, and the wider Christian Science community. The home had become the only training provider for CSNs in the UK and had regular links with other Christian Science homes throughout the world.

There was an open and transparent culture at the home, with the involvement of people and staff in agreeing the care and support people wanted. A robust quality assurance system was in place to drive standards. People were supported to ensure their care and faith needs were met when they moved on from the home, either returning to their own home or to another care home.

Morale at the home was extremely high, with staff being proud and motivated to work at Lime Tree House. Staff demonstrated extremely compassionate, kind, and caring approaches, consistently encouraging people's independence. People were treated with the utmost dignity and respect.

Lime Tree House provided a safe service for the people. Effective systems were in place to minimise risks, with the home being fully adapted to meet people's needs. There was a high number of staff on duty. Staff were safely recruited and received the training for their roles. All CSNs had completed additional training to become mentors for trainee CSNs being trained at Lime Tree House.

People's nutritional needs were met, with any dietary requirements being catered for on an individual basis. People's health needs were met within the ethos of the Christian Science faith.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's wishes to be supported in line with their faith were fully discussed and recorded.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk