Fownhope

Right Support: Fownhope is located on a residential street, within easy reach of local shops and amenities. There were enough staff to meet people's care and support needs and support people to take part in activities of their choice. Staff were safely recruited and completed the training required to carry out their roles.

People were supported to maintain their health and the home worked with a range of professionals to meet their health and physical needs. People received their medicines as prescribed. Fownhope was fully accessible and adapted to meet people's physical needs. The home was clean throughout.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff knew how people communicated their needs and choices, through sounds and facial expressions, as well as verbally.

Right Care: Care records identified people's preferences, support needs and potential risks. Guidance was provided to manage these risks. Relatives were positive about the care and support provided. People received kind and compassionate care. Staff respected people's privacy and dignity. They understood and responded to people's individual needs.

Right Culture: People and their relatives were involved in agreeing and reviewing their care. Relatives said there was good communication with the home. Staff enjoyed working at Fownhope and felt listened to by the service manager. A quality assurance system was in place. Actions were completed where any issues had been identified.