Barden House

People received good care because staff were trained and skilled. People enjoyed a balanced diet and staff supported them to make healthy eating choices. The registered managers and staff worked with appropriate services to ensure people received the healthcare support they needed. People's rights were protected because the registered managers and staff understood their responsibilities under the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated in a kind and caring way. Staff knew people well and were patient and gave people their time. Staff gave people choices about their support and respected the decisions they made. Staff respected people's privacy and dignity and supported people to gain greater independence.

People received person-centred care that met their needs and took account of their wishes. People were supported to maintain relationships which were important to them. People enjoyed a range of activities which enhanced their quality of life. People and their relatives knew how they could complain about the service. The registered managers had links with appropriate services which would support people at the end of life.

The registered managers had developed a positive and enabling person-centred culture. People told us they would recommend the home. The provider included people in decisions about making improvements to their rooms and the shared accommodation. People received care that met their needs because the registered managers worked cooperatively with other services to plan and provide their care.