Eric Morecambe House

We found the following examples of good practice.

The provider and registered manager had robust procedures in place for staff and visitors entering the home. Staff changed their outdoor clothes including shoes in a designated room at the entrance prior to entering the main building. Staff tunics were laundered on site for staff to change into on arrival. Clear information was provided to visitors and access to separate bathroom facilities and PPE were available in the entrance for all visitors.

District nurses had their own room to don and doff PPE. People were brought to the district nurses where possible to avoid them having to walk through the home.

Staff breaks and handovers had been redesigned to support social distancing.

The provider and registered manager ensured staff knowledge and practice was reinforced. Information which described what the previous practice had been and how it had changed in response to Covid 19 was displayed.

The provider and registered manager had developed communication guides for staff which described how to enhance communication for people who would find staff wearing masks a barrier.

A robust admission policy for new people was in place, this included having a negative Covid19 test, 14 days quarantine on admission, regular observations, full PPE and disposal facilities in their room and disposable plates and cutlery.

People who were supported to attend medical appointments outside of the home, and the staff who went with them, changed their clothes on return to the home.

The provider ensured policies and procedures in relation to infection prevention and control were updated and communicated regularly.

Further information is in the detailed findings below.

The five questions we ask about services and what we found