Rushley House Retirement Home

There was no formal activities programme and an absence of records around people's wishes in this area. Although there were some activities taking place, people did not always have access to a range of activities and we have made a recommendation about this in the 'Responsive' section of the report.

Infection, Prevention and Control (IPC) processes were thorough. We were assured about the service's ability to mitigate the transmission of infections.

Safe visiting processes were in place to ensure people could see visitors when they wished and could maintain relationships that were important to them. There had been no recent complaints but we were assured any would be dealt with appropriately.

People told us they felt cared for and were happy with the service they received. Relatives said staff were kind and caring and treated their loved ones well. At inspection, we noted good interactions between people, management and staff.

Care plan records provided a guide to staff to help people to retain their independence and receive support with minimum risk to themselves or others. People's care and support needs were assessed prior to them using the service to ensure their needs could be met. Where people's needs could not be met, the home worked well with others to ensure people were appropriately supported.

People were supported to live healthy lives and had access to health and social care professionals.

The home worked in partnership with other organisations to provide effective and consistent care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated as individuals which helped protect their dignity. Their equality and diversity needs were respected by a caring staff team. Staff understood the importance of giving people their time and the

importance of encouraging people to maintain their independence.

People were happy with the way the service was managed. People's views and opinions of the service were sought and acted on.