The Crescent

People's experience of using this service: People could be assured that staff would know how to safeguard them from the risk of potential abuse. Staff had access to risk assessments to support their understanding about how to mitigate the risk of harm to people. People were cared for by sufficient numbers of staff who had been recruited safely. People were supported by skilled staff to take their prescribed medicines. Systems were in place to monitor hygiene standards and to protect people from the risk of avoidable infections. Lessons were learned when things went wrong, and action was taken reduce a reoccurrence.

The assessment of people's care and support needs ensured they received a service specific to their needs. People were cared for by skilled staff who were supported in their role by the registered manager. People had a choice of meals and were supported by staff to eat and drink sufficient amounts. The provider worked with other agencies to ensure people received a seamless service. People were supported by staff to access relevant healthcare services when needed. The environment was suitable to meet people's needs and comfort. People were supported by staff to make decisions.

People were cared for by staff who were kind and compassionate. People were encouraged to be involved in decisions about their care. People's right to privacy and dignity was respected by staff. People were supported to pursue their social interests. Staff were able to recognise when people were unhappy, and action was taken to resolve this. At the time of the inspection no one was receiving end of life care.

The provider had a stable management team. Systems were in place to monitor the quality of the service provided to people. People and their relatives were encouraged to be involved in the running of the home. The provider worked in conjunction with other agencies to ensure people's needs were met.