Wilbury

Safe - this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.

Effective - this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Good. At this assessment, the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring - this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment, the rating has remained Good. This meant people were supported and treated with dignity and respect and were involved as partners in their care.Staff demonstrated a caring and compassionate approach, respected people’s privacy and supported people to make choices about their care and day-to-day lives.

Responsive - this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Good. At this assessment, the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

Well-led - this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Good. At this assessment, the rating has remained Good. Governance systems were in place and continuing to embed following a period of management change. Leaders and the culture they created promoted high-quality, person-centred care.