Davigdor Lodge Rest Home

Auditing systems were not robust or effective to ensure management had oversight on identifying risk and acting on lessons learnt. The concerns found during this inspection had not been identified through internal quality assurance processes.

People medicines were managed safely and regular audits including competency checks of staff were undertaken. There were enough suitably trained staff to meet people's needs and keep them safe. Robust recruitment processes were in place to ensure staff employed were safe to work with the people living at Davigdor Lodge.

Staff were caring in their approach towards people. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff demonstrated a good knowledge of the mental capacity act, and it was clear its principles were applied throughout everyday practices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff spoke positively about the open culture at the service. They described a registered manager who was approachable and expressed confidence that any concerns raised would be dealt with appropriately.