Aspen Manor Care Home

Improvements had been made to partnership working with external agencies and this continued to be an area of focus for further improvement. Systems and processes meant people’s health care needs were shared and responded to, including referrals and access to health care professionals. Records and actions to mitigate risks to people’s health, safety and wellbeing had improved. There was a proactive culture to support learning from incidents. Effective processes and training of staff in safeguarding supported people to live in safety. Staff were recruited safely, and there were sufficient experienced and skilled staff to meet people’s needs. Systems, processes and staff training meant people received their medicine as prescribed. The environment was well maintained, which included good infection prevention and control practices.

There was an inclusive and positive culture at the service. The provider had worked hard since the last inspection to ensure they were providing person centred, and safe care. People were encouraged to be involved in their local community. Relationships with partner agencies, the management team and staff had improved. Systems and processes to monitor the safety and quality of the care provided had improved, with clear roles, responsibilities and accountability understood. Staff told us they felt supported in their roles and were encouraged to share ideas and speak up about any concerns.