Rutland Care Village

The service had a happy, homely atmosphere. Mealtimes were lively and sociable. A relative said, "There seems to be an endless supply of food and drinks!" Staff did activities with people, socialised with them, and met their needs promptly.

Staff knew how to keep people safe and took action if they had concerns about their well-being. They were trained in safeguarding and knowledgeable about protecting people from risk.

The service was well-staffed with nurses and care workers. Staff were trained, experienced and understood people's needs. A relative said, "It's very good care – they know [person] very well."

The registered manager and staff had good working relationships with external healthcare professionals. They met with them regularly to ensure people's healthcare needs were met, and made referrals when people needed extra support with their health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager was well-regarded by people, relatives and staff. A relative said, "[The registered manager] is on top of everything, really on the ball. I see them a lot and they are always able to chat." A staff member told us, "[The registered manager] always listens, is always upbeat, helps us care for the residents, and supports us in everything we do."

There were effective management systems in place to monitor how the service was operating and plan any improvements that were needed.