Candover House
Care home, Havering, 6 beds
Good
Rated on
Rating from the Care Quality Commission.
Candover House: inspection record
Rated Good in May 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2016. Rated Good in 2016 and May 2019.
It has been rated Good at every inspection since 2016. The latest rating was published about 7 years ago.
How it compares locally
- One of 46 Good care homes in Havering, out of 51 with a rating.
- Smaller than 9 in 10 care homes in Havering.
What inspectors found
From the Care Quality Commission's inspection report published 17 May 2019. Quoted under the Open Government Licence.
About the service: Candover House is a residential care home that provides personal care to six people with a learning disability. At the time of the inspection six people were using the service.
People's experience of using this service: Most of the people who used the service were not able to tell us about their experience, but one person and three relatives we spoke with were positive about the service. Risks to people's health and safety were assessed and staff had guidance on how to manage any identified risks. Adult safeguarding procedures were in place and staff knew how to recognise and report incidents of abuse. Staff recruitment processes were robust which meant that staff employed at the service were checked to ensure they were safe to work with people who used the service. There were enough staff to meet people's needs. The registered manager had systems in place to ensure any errors in medicines were addressed and lessons learnt to avoid similar errors.
Read the full summary
People and relatives told us staff had knowledge and skills to meet people's needs. Arrangements were in place to ensure staff received supervision and appraisal. Staff supported people to eat and drink. They also supported people to access healthcare. Staff received induction and training and felt supported by the registered manager. We have made a recommendation about staff supervision.
Staff supported people to live as independently as possible by giving them choices and encouraging them to make decisions about their care.
Staff were kind and caring. Relatives told us they listened to them and communication with the service was good. The service was inclusive, and staff had good awareness about equality, diversity and human rights.
Each person had a care plan which identified their needs and how they wanted staff to support them. People benefitted from a range of activities available to them within and outside the care home. The service's complaints procedure was available to people and their relatives.
The registered manager carried out a range of audits to ensure the service was running well, and areas of improvements were identified and acted on. Relatives and staff gave positive feedback about the registered manager. The registered manager confirmed that they were developing a new survey questionnaire to enable people and relatives to give feedback anonymously.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | No 2, Candover Road, Hornchurch, RM12 4TZ |
|---|---|
| Neighbourhood | Hornchurch, Havering |
| Phone | 01708 471900 |
| Registered manager | Karen Lee |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 5 inspection reports, latest 17 May 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | North London Care (Havering) Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05866717 (opens Companies House) |
Nearest alternatives
- G Ashling House Care home, 0.4 miles awayGood
- G Fairkytes Care home, 0.6 miles awayGood
- G Beech Court Care Centre Care home with nursing, 0.7 miles awayGood
- G Abbcross Nursing Home Care home with nursing, 0.8 miles awayGood
- G Ashgrove Residential Care Home Care home, 0.8 miles awayGood
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Candover House provide nursing care?
- No. The Care Quality Commission lists Candover House as a care home without nursing.
- How many beds does Candover House have?
- The Care Quality Commission's register lists 6 beds at Candover House.
- When was Candover House last inspected?
- The Care Quality Commission's latest rating for Candover House was published on 17 May 2019.
- Who runs Candover House?
- Candover House is run by North London Care (Havering) Ltd.
- What is Candover House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 May 2019.