Abbcross Nursing Home

People's needs were assessed before they started to use the service. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who were trained. Staff worked with other health care professionals to ensure people were in good health. People were encouraged to maintain a healthy balanced diet. They were provided food and drink that met their preferences and needs. We made a recommendation about reviewing people's fluid intake.

Staff were kind and compassionate towards people. They treated them with respect and their views were listened to and their requests acted upon. People received person-centred care. Care plans provided guidance on how to support people, in accordance with their choices and communication needs. Activities for people took place but the provider was working on improving the activities programme and used feedback from people and relatives to help with this.

People and their relatives were positive about the management team and could approach them with any concerns. Complaints were responded to appropriately. There was a positive culture in the home and equality, diversity and inclusion was promoted. The provider had systems in place to assess, monitor and improve the quality and safety of the services provided.