Upminster Nursing Home

Medicines were managed safely. This meant people received their medicines as prescribed by their doctors. The service was clean and there were systems in place to manage the risk of infections. Records of accidents and incidents were kept and, where appropriate, lessons were learnt to improve the service.

People's care plans were detailed with information on their needs and how they wanted to be supported. An electronic device staff used to record and update people's care was useful in helping the service keep and monitor people's care records. Staff were kind and caring.

People and relatives felt the food was good. The service ensured people had access to healthcare professionals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were given privacy when they wished it but were also enabled to move around freely and independently in a safe way.

Quality assurance checks were carried out to help ensure people lived in a service that was safe. The registered manager sought feedback from people, relatives and staff and this was used to help improve the service. Complaints were managed appropriately .Staff worked with other agencies to help improve the service.