Moreland House Care Home

Moreland House is a residential care home providing personal and nursing care to older people. The service is an adapted building with facilities over three floors, with rooms including en-suite bathrooms. The service was registered to provide support to up to 50 people and there were 48 people using the service at the time of our inspection.

People were protected from abuse as the provider had robust procedures and processes in place and staff had received training in this area. Risk assessments were in place which included information about how to manage and reduce risks to ensure people's safety. The provider had a safe recruitment and selection processes in place. There were enough staff on duty to care for people. People's medicines were managed safely. The provider had systems to ensure people, staff and visitors were safe regarding the spread of infection. There was a system in place to record and monitor accidents and incidents.

There were quality assurance and governance systems in place to drive continuous improvement. The provider sought feedback from people who used the service and their relatives about the service. Regular audits and checks were undertaken to ensure the service was run well. The management team worked with a number of health and social care professionals and this helped to ensure people's needs were fully met.