Manor Lodge
Care home, Havering, 15 beds
Good
Rated on
Rating from the Care Quality Commission.
Manor Lodge: inspection record
Rated Good in September 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2015. First rated Good in 2015, most recently Good in September 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 13 months ago.
How it compares locally
- One of 46 Good care homes in Havering, out of 51 with a rating.
- Smaller than 6 in 10 care homes in Havering.
What inspectors found
From the Care Quality Commission's assessment published 26 September 2025 (assessment visit 31 July 2025). Quoted under the Open Government Licence.
Date of assessment: 9 September 2025.
Manor Lodge is a residential care home that supports people aged 65 or over, some of whom have dementia care or mental health needs. It is registered to accommodate and support up to 16 people. At the time of the inspection, 16 people were living at the home. The service has 3 floors with adapted facilities and ensuite rooms.
Read the full summary
This assessment was carried out by an inspector. We looked at 15 quality statements. We spoke with people who used the service, their relatives, and staff to seek their views about the service.
This was a planned assessment, and the report only covers our findings in relation to the key questions safe and well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The last rating for this service was requires improvement (published 26 November 2022). This assessment was carried out to follow up on actions we told the provider to take at the last inspection.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation. There was an effective system in place to monitor the quality of the service and identify shortfalls.
At our last inspection, we also recommended that the provider followed best practice guidance for adequate staffing levels for homes of this size to ensure people receive the support they need at all times. During this visit, we found there were enough staff to meet their care and support needs.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 26-28 Manor Road, Romford, RM1 2RA |
|---|---|
| Neighbourhood | Romford, Havering |
| Phone | 01708 564624 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 26 November 2022 (opens the Care Quality Commission website) Latest assessment published 26 September 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Tealk Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04203171 (opens Companies House) |
Tealk Services Limited runs 4 services in London. 4 are rated Good or Outstanding.
Other services run by Tealk Services Limited
- G The Beeches (Seven Kings) Care home, RedbridgeGood
- G The Beeches (The Drive) Care home, RedbridgeGood
- G The Lodge Care home, RedbridgeGood
Nearest alternatives
- G Abbcross Nursing Home Care home with nursing, 0.2 miles awayGood
- G Ashgate House Care home, 0.4 miles awayGood
- G Ashking House Care home, 0.4 miles awayGood
- G 13a Repton Drive Care home, 0.5 miles awayGood
- G Moreland House Care Home Care home with nursing, 0.6 miles awayGood
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Manor Lodge provide nursing care?
- No. The Care Quality Commission lists Manor Lodge as a care home without nursing.
- How many beds does Manor Lodge have?
- The Care Quality Commission's register lists 15 beds at Manor Lodge.
- When was Manor Lodge last inspected?
- The Care Quality Commission's latest rating for Manor Lodge was published on 26 September 2025.
- Who runs Manor Lodge?
- Manor Lodge is run by Tealk Services Limited. It runs 4 services in London.
- What is Manor Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 September 2025.