13a Repton Drive

Who the service is for

This is a specialist service for people with a physical disability, learning disability and autistic people. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

Key findings

We carried out this assessment on 24 September 2026 to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on if we found any areas where the service needs to improve or where we found exceptional practice.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. Staff and management worked within the principles of the Mental Capacity Act 2005 (MCA). Deprivation of Liberty Safeguards (DoLS) authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.

People told us they felt safe with the staff. A person said, “I do” when we asked them if they felt safe at the service. A relative told us, “I am very happy with home and the staff that work there.” Staff had undertaken training to support their knowledge and understanding of how to keep people safe. They were aware of their responsibilities to protect people from harm.

We found accidents and incidents were recorded in detail and were investigated by the registered manager to minimise them from happening again.

Potential risks about people’s safety were assessed to ensure they were supported to remain as safe as possible. The provider had a system to ensure all equipment was maintained and serviced.

People were supported by staff who had the knowledge and skills required to meet their needs. There were enough staff employed by the service to meet the needs of the people.

The provider had suitable arrangements to protect people using the service against risks associated with the unsafe management of medicines.

People's needs were assessed before they started using the service. The registered manager worked closely with health and social care professionals to monitor the health of people.

People were encouraged to contribute and have their say about the care and support they received. There were policies and procedures for staff to follow.

The provider was committed to challenging any form of discrimination it encountered. People were treated equally regardless of their abilities, background, lifestyle, values, beliefs and their cultures were respected.

People received care and support in accordance with their preferences, interests and diverse needs. Care plans were comprehensive and this helped to ensure staff had the information they needed to meet people's needs.

People's privacy and dignity was maintained. Staff encouraged people to maintain their independence as much as possible.

The registered manager operated an ‘open door’ policy. They were in regular contact with people, relatives and staff to ensure the service ran smoothly.

Staff felt supported to carry out their duties and said that the registered manager was always available to support them in their roles.

There were a range of monitoring and audit tools to assess and monitor the delivery of care and support to people. Feedback about the service was received and analysed to help improve the experience of people as much as possible.

Staff demonstrated a good understanding of people’s individual needs, preferences, and personal circumstances, enabling them to develop positive, respectful, and trusting relationships.