Glebe House
Care home, Havering, 12 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Glebe House: inspection record
Rated Requires improvement in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Good in 2016 and 2019, then Requires improvement in 2022 and February 2026.
The latest rating was published 8 months ago.
How it compares locally
- One of 4 Requires improvement care homes in Havering, out of 51 with a rating.
- Smaller than 7 in 10 care homes in Havering.
What inspectors found
From the Care Quality Commission's assessment published 26 February 2026 (assessment visit 23 May 2025). Quoted under the Open Government Licence.
We carried out an assessment of this service between 26 June 2025 and 29 August 2025. We visited the service on 27 June 2025, 3 July 2025 and 30 July 2025.
Glebe House is a care home located in Rainham, Essex and supports older people with mental health and dementia care needs. It is registered to provide accommodation and personal care for up to 12 people. At the time of the inspection, the service was supporting 10 people. The home has 2 floors with adapted facilities and en-suite rooms.
Read the full summary
This assessment was carried out following concerns received from the local authority. The inspection team consisted of 3 inspectors and 1 medicines inspector.
We looked at 33 quality statements under the key questions of safe, effective, caring, responsive and well-led.
The assessment was unannounced. We spoke with the registered manager, the deputy manager, and the senior support manager, 8 staff members, 3 people living at the service and 4 relatives.
We found 4 breaches of regulations in relation to: safe care and treatment, safeguarding, premises and equipment and governance.
The last rating for this service was required improvement (published 14 October 2022). The overall rating for this assessment remains as requires improvement based on the findings of this inspection.
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Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation in relation to people’s safe care and health and safety and the management of people’s medicines.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
The provider was in breach of legal regulation in relation to dignity.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people’s needs were not always met.
The service was in breach of legal regulation to person centred care.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate.
This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation relating to governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 26 February 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 26 February 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 26 February 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 26 February 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 26 February 2026. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | Glebe Road, Rainham, RM13 9LH |
|---|---|
| Phone | 01708 554711 |
| Website | www.avenuesgroup.org.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 14 October 2022 (opens the Care Quality Commission website) Latest assessment published 26 February 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Avenues LondonBrand: The Avenues Trust |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06858705 (opens Companies House) |
| Charity number | 1130445 |
Avenues London runs 4 services in London. 2 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Avenues London
- G 13a Repton Drive Care home, HaveringGood
- G Neave Crescent Care home, HaveringGood
- RI Avenues London - 1a Webb Road Care home, GreenwichRequires improvement
Nearest alternatives
- G Hansa Lodge Care home, 0.2 miles awayGood
- G Lily Close Care home, 0.3 miles awayGood
- – Hillsview Care – Farm Road Care home, 0.3 miles awayNot yet rated
- – Edwin Lodge Care home, 0.9 miles awayNot yet rated
- G The Fountains Care Centre Care home with nursing, 1.2 miles awayGood
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Glebe House provide nursing care?
- No. The Care Quality Commission lists Glebe House as a care home without nursing.
- How many beds does Glebe House have?
- The Care Quality Commission's register lists 12 beds at Glebe House.
- When was Glebe House last inspected?
- The Care Quality Commission's latest rating for Glebe House was published on 26 February 2026.
- Who runs Glebe House?
- Glebe House is run by Avenues London. It runs 4 services in London.
- What is Glebe House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 February 2026.