The Fountains Care Centre

The Fountains Care Centre is a residential care home providing personal and nursing care to 33 people aged 65 and over at the time of the inspection. The service can support up to 62 people.

This is a purpose-built care home over four floors. The kitchen and laundry facilities are located on the basement floor and only staff have access to this area. The ground and first floors were in use at the time of inspection. The second floor was not in use, but the provider was planning to open this as a designated setting service, to accommodate people coming out of hospital who had COVID-19.

Systems were in place to protect people from the risk of abuse. Risk assessments had been carried out to identify the risks people faced. These included information about how to mitigate those risks. Steps had been taken to help ensure the physical environment was safe. There were enough staff working at the service to meet people's needs and the provider had robust staff recruitment practices in place. Medicines were managed in a safe way. Infection control and prevention systems were in place. Accidents and incidents were reviewed to see if any lessons could be learnt from them.

Assessments were carried out of people's needs prior to the provision of care to determine if their needs could be met at the service. Staff were supported through training and supervision to gain knowledge and skills to help them in their role. People were supported to eat a balanced diet and were able to choose what they ate. The premises were clean and well maintained. People had access to health care professionals.