Ashgrove Residential Care Home
Care home, Havering, 26 beds
Good
Rated on
Rating from the Care Quality Commission.
Ashgrove Residential Care Home: inspection record
Rated Good in June 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2015. Rated Requires improvement in 2015, then Good in 2016, then Requires improvement in 2019 and 2022, then Good in June 2023.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 3 years ago.
How it compares locally
- One of 46 Good care homes in Havering, out of 51 with a rating.
- About the middle for size in Havering.
About the service
From the Care Quality Commission's inspection report published 9 June 2023. Quoted under the Open Government Licence.
Ashgrove Residential Home is a residential care home registered to provide accommodation and personal care to 26 older people. The service is a two-floor building. Each floor has separate adapted facilities. At the time of our inspection, the service provided personal care to 20 people.
What inspectors found
At our previous comprehensive inspection of this service on 12 October 2021, we found robust quality assurance systems were not in place to identify shortfalls we found with risk assessments, infection control, need for consent, staff training and support and good governance. We completed a targeted inspection on 27 July 2022 to check on good governance and found improvements had been made. At this inspection, we found a number of improvements had been made.
Risk assessments for people were robust and detailed to ensure people received safe care. Risks such as those related to people's health conditions and mobility were monitored and managed so staff could support them safely. Medicines were managed safely. Safeguarding processes were in place to protect people from the risk of abuse. Staff were recruited appropriately and checked they were of suitable character to support people. There were enough staff working in the home. Systems were in place to prevent and control infections.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to achieve positive outcomes. People were given choices during meal times and were supported by staff when needed.
Staff were kind and caring towards people and had a good relationship with them. People's dignity, privacy and human rights were respected at all times. Their equality characteristics were understood and respected.
People received care and support that was personalised for their needs. Systems were in place to manage and respond to complaints. People's communication needs were met. People took part in activities and were supported to see their family and friends.
The management team had implemented robust governance systems and carried out quality audits to ensure the home was compliant with health and social care regulations and to identify areas for improvement. Feedback was sought from people and relatives to help make continuous improvements to the home.
Questions to ask when you visit
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 64-66, Billet Lane, Hornchurch, RM11 1XA |
|---|---|
| Neighbourhood | Hornchurch, Havering |
| Phone | 01708 458834 |
| Registered manager | Umadevi Panicker |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 9 June 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Ashgrove Residential Care Home Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12552951 (opens Companies House) |
Nearest alternatives
- G Fairkytes Care home, 0.2 miles awayGood
- G Ashling House Care home, 0.5 miles awayGood
- G Ravenscourt Nursing Home Care home with nursing, 0.7 miles awayGood
- G Emerson Court Care home, 0.8 miles awayGood
- G Candover House Care home, 0.8 miles awayGood
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Ashgrove Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Ashgrove Residential Care Home as a care home without nursing.
- How many beds does Ashgrove Residential Care Home have?
- The Care Quality Commission's register lists 26 beds at Ashgrove Residential Care Home.
- When was Ashgrove Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Ashgrove Residential Care Home was published on 9 June 2023.
- Who runs Ashgrove Residential Care Home?
- Ashgrove Residential Care Home is run by Ashgrove Residential Care Home Ltd.
- What is Ashgrove Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 June 2023.