Queens Court Care Home

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.

At the previous inspection we found that people had bed rails in place without the appropriate documentation to determine their consent or safety and we made a recommendation about this. At this inspection risks assessments and consent documentation was in place for the people we looked at.

Medicines were administered by staff who had received training to do so and were managed safely. However, we have made a recommendation in relation to protocols for as and when required medicines. Information found on these protocols did not always give staff enough guidance.

People's needs were assessed before they moved into the service to ensure they could receive the care they required. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. There were enough staff to meet peoples needs

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Quality assurance and audit processes were in place at local and regional level. Appropriate safeguarding and whistle blowing policies and procedures were in place; staff knew how to raise concerns and were confident to do so if needed. Staff were positive about the support provided by the registered manager.