Manton Heights Care Centre

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement and there were breaches of regulations in relation to safe care, including medicines and risk management and premises. At this assessment, the rating has remained requires improvement. Although the provider was no longer in breach of regulations, work was needed to ensure care was consistently safe and improvements made were embedded.This meant some aspects of the service were not always safe and there was an increased risk that people could be harmed.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement and there was a breach of regulations in relation to governance. At this assessment, the rating has changed to good, and the provider is no longer in breach of regulations. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.