Sutherlands Nursing Home
- Care home
- 52 beds
- Nursing care
- Dementia care
- Registered since 2011
- Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
9 ratings
First rated Requires improvement in 2015, most recently Requires improvement in September 2026.
1 month
since the latest rating was published.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Sutherlands Nursing Home: inspection record
Rated Requires improvement in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Windmill House (Good, 0.9 miles away) and Melton House (Good, 1 mile away).
Nearest care homes:
- G Windmill House Good, 0.9 miles away
- G Melton House Good, 1 mile away
- – Baysfield Gardens Care Home Not yet rated, 1.8 miles away
- RI Hethersett Hall Requires improvement, 2.6 miles away
- G Carleton House Care Home Good, 3.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 September 2026 (assessment visit 26 May 2026). Quoted under the Open Government Licence.
We inspected Sutherlands Nursing Home from 9th June to 30th July 2026, this included 4 onsite visits. Sutherlands Nursing Home supports up to 52 people, adults over the age of 18 years, people living with dementia, physical disabilities and people with a learning disability. We inspected following a warning notice we issued on 10 September 2025 for failing to meet the regulations in relation to governance at our last inspection. We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. During the inspection, we found some improvements had been made, however we had continued concerns with audit and quality assurance processes, as they had not identified the issues observed. Environmental risks included an unlocked and unsupervised kitchen with access to an unsecured exit leading to a main road, accessible prescribed thickener, incorrect complaint information, and poor handling of people's toiletries. Medicines were stored alongside an electrical switchboard and flammable creams without a fire sensor, and two fire doors did not close properly. We also found that notifiable incidents had not been reported to CQC. Care was not always delivered safely. People were not consistently repositioned in line with their care plans, a ReSPECT form was incomplete, and individuals were left in communal areas for periods without access to staff support. These concerns constituted breaches in regulations for safe care and treatment and good governance. Sutherlands Nursing Home had a caring team with the right skills and knowledge to support people effectively. Staff told us that they felt supported by the leadership team who were approachable. The leadership team were proactive with concerns we raised and actioned them during our inspection.During our assessment the home manager left the service, and the service appointed a new home manager.
- Safe No rating
- Effective Good
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to good governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 22 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 22 September 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 22 September 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 9 March 2023. Latest assessment published 22 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- East Anglia Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- 02218655 (opens Companies House)
East Anglia Care Homes Limited runs 2 services, all in the East of England. 0 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by East Anglia Care Homes Limited
- RI Halvergate House Requires improvement. Care home with nursing, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Sutherlands Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Sutherlands Nursing Home as a care home with nursing.
- How many beds does Sutherlands Nursing Home have?
- The Care Quality Commission's register lists 52 beds at Sutherlands Nursing Home.
- When was Sutherlands Nursing Home last inspected?
- The Care Quality Commission's latest rating for Sutherlands Nursing Home was published on 22 September 2026.
- Who runs Sutherlands Nursing Home?
- Sutherlands Nursing Home is run by East Anglia Care Homes Limited. It runs 2 services, all in the East of England.
- What is Sutherlands Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 September 2026.
Contact
- Phone
- 01953 600900
- Address
- 136 Norwich Road, Wymondham, NR18 0SX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Windmill House (Good, 0.9 miles away) and Melton House (Good, 1 mile away).
Nearest care homes:
- G Windmill House Good, 0.9 miles away
- G Melton House Good, 1 mile away
- – Baysfield Gardens Care Home Not yet rated, 1.8 miles away
- RI Hethersett Hall Requires improvement, 2.6 miles away
- G Carleton House Care Home Good, 3.4 miles away