Hethersett Hall
- Care home
- 67 beds
- No nursing
- Dementia care
- Registered since 2011
- Colney, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Hethersett Hall: inspection record
Rated Requires improvement in August 2019, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Carleton House Care Home (Good, 2.2 miles away) and Hill Grove (Good, 2.4 miles away).
Nearest care homes:
- – Cavell Court Not yet rated, 2.1 miles away
- G Carleton House Care Home Good, 2.2 miles away
- G Hill Grove Good, 2.4 miles away
- G Oakwood House Care Home Good, 2.5 miles away
- RI Sutherlands Nursing Home Requires improvement, 2.6 miles away
What inspectors found
From the Care Quality Commission's inspection report published 1 March 2022. Quoted under the Open Government Licence.
Hethersett Hall provides accommodation and support to a maximum of 70 people, with a dedicated unit for people living with dementia. At the time of the inspection, there were 64 people living at the home.
Read the rest of CQC's summary
We found the following examples of good practice. The principles of cohorting staff teams to support specific areas of the home, to reduce the risk of the spread of infection were in place. Staff were observed to wear personal protective equipment correctly.
Staff completed training and competency checks in relation to infection, prevention and control; this supported staff to implement their training into practice.
Staff supported people, including those living with dementia to maintain good hand hygiene, including through the use of hand sanitizer gel.
Arrangements were in place to prevent the spread of infection, for example through the storage of used laundry, cutlery and crockery when supporting people that had tested positive for COVID-19.
The five questions we ask about services and what we found
Questions to ask when you visit
- Safe was rated Requires improvement on 8 August 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 8 August 2019. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 8 August 2019. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 8 August 2019. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Elena Sandu
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 1 March 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Barchester Healthcare Homes LimitedBrand: Barchester Healthcare
- Ownership type
- Organisation
- Companies House number
- 02849519 (opens Companies House)
Barchester Healthcare Homes Limited runs 153 services in England, 16 of them in the East of England. 114 are rated Good or Outstanding, 12 are rated Requires improvement or Inadequate and 27 have no rating yet.
Other services run by Barchester Healthcare Homes Limited
- O Badgeworth Court Care Centre Outstanding. Care home with nursing, Gloucestershire, South West
- O Briardene Care Home Outstanding. Care home with nursing, Stockton-on-Tees, North East
- O Harton Grange Outstanding. Care home, South Tyneside, North East
- O Lucerne House Outstanding. Care home with nursing, Devon, South West
See all 153 services run by Barchester Healthcare Homes Limited
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Hethersett Hall provide nursing care?
- No. The Care Quality Commission lists Hethersett Hall as a care home without nursing.
- How many beds does Hethersett Hall have?
- The Care Quality Commission's register lists 67 beds at Hethersett Hall.
- When was Hethersett Hall last inspected?
- The Care Quality Commission's latest rating for Hethersett Hall was published on 8 August 2019.
- Who runs Hethersett Hall?
- Hethersett Hall is run by Barchester Healthcare Homes Limited. It runs 153 services in England, 16 of them in the East of England.
- What is Hethersett Hall's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 August 2019.
Contact
- Phone
- 01603 810478
- Address
- Hethersett, Norwich, NR9 3AP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Carleton House Care Home (Good, 2.2 miles away) and Hill Grove (Good, 2.4 miles away).
Nearest care homes:
- – Cavell Court Not yet rated, 2.1 miles away
- G Carleton House Care Home Good, 2.2 miles away
- G Hill Grove Good, 2.4 miles away
- G Oakwood House Care Home Good, 2.5 miles away
- RI Sutherlands Nursing Home Requires improvement, 2.6 miles away