The Old Lodge Nursing Home

The service is provided over two floors. There is a lounge with a conservatory and dining room on the ground floor and a lounge on the first floor. Bedrooms and bathrooms are located on both floors. The home is located in a rural area on the outskirts of the village of Etwall.

The staff were committed to ensuring people experienced excellent care. Positive and caring relationships had been developed between people and the staff. People felt that staff were compassionate, and they had developed meaningful relationships with them. People were treated with dignity and respect by staff who understood the importance of this.

There was an emphasis on supporting people to lead full and interesting lives. People were encouraged to have fun and enjoy a broad range of social activities. The staff were motivated and committed to provide people with personalised experiences that exceeded their expectations. Staff valued people's differences and responded to each person's wishes. People's diversity was fully recognised and promoted by the staff; people were supported to follow their religious beliefs and to maintain important family relationships.

The registered manager encouraged staff to provide care which recognised that people were at the heart of their service. People were central to deciding how care was planned and their care was reviewed with them to ensure it reflected their wishes. Staff recognised people's individual preferences and organised care that reflected their individual cultural preferences. People felt well looked after and supported and had developed good relationships with staff who they felt were kind and caring and were dignified and respectful when providing their care. People were supported to express their views about the support they wanted during the end of their life. Staff ensured people received dignified personalised care towards the end of their life.

People's care needs were identified and assessed before they moved into the home to enable staff to know

and understand how they wanted to be supported. Risk management plans were in place to protect people from harm and to support them to remain independent. People were not restricted due to perceived risk and supported to try new and different experiences. There were enough staff working in the home and they understood how to recognise signs of abuse and people felt safe. Incidents and accidents were reviewed, to determine if lessons could be learnt. Medicines were well managed, stored in line with national guidance and people received them at the time they expected.

People made their own decisions and staff respected the choices they made. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People had a choice of meals and were happy with the quality of the food that was cooked. Where people need a specialist diet, this was prepared in consultation with people.

People benefitted from receiving a service from staff who were well trained to support people in line with best practice guidance. The staff had support to enable them to identify personal development opportunities and to raise any concerns they had. The staff worked in partnership with health care professionals to meet people's health care and dental care needs were met. There was a culture within the organisation of striving for excellence and assisting people to reach their maximum potential.