Bearwardcote Hall Residential Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, this key question was rated Inadequate. At this assessment, the rating has improved to requires improvement, demonstrating that the service has taken steps to strengthen safety arrangements and address previous shortfalls. Although improvements have been identified and the risk of harm has reduced in some areas, further improvements are needed to provide consistent assurance that people are always protected from avoidable harm.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment, this key question was rated Inadequate. At this assessment, the rating has improved to Requires Improvement. This reflects progress in the effectiveness of people’s care, treatment and support, with evidence that some improvements have been made since the last assessment. However, further work is needed to ensure care is consistently effective and that good outcomes are achieved for all people using the service.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment, we rated this key question inadequate. At this assessment, the rating has improved to requires improvement. This reflects the progress made by leaders in addressing some of the concerns identified previously. We found evidence that steps had been taken to strengthen management and leadership arrangements and improve oversight of the service. However, leadership and governance processes were not yet consistently effective, and further work was needed to ensure the culture and management systems fully supported the delivery of high-quality, person-centred care.