St Christopher‘s House

Care plans detailed people's individual risks associated with their health and care needs and gave directions and guidance to staff on how to support people to minimise the known risks and keep people safe.

Processes in place to support medicines management and administration ensure people received their medicines safely and as prescribed.

There were enough staff available to support people safely. Recruitment processes in place enabled the registered manager to only recruit only those staff that had been assessed as safe to work with vulnerable adults.

Staff received appropriate training, support and further development to be able to carry out their role and support people effectively.

People were supported to access a variety of health and social care professionals where required to promote their health and wellbeing.

People were supported to maintain a healthy lifestyle. People had access to drinks and snacks of their choice and were encouraged to prepare meals of their choice on a daily basis.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were able involved in and able to make decisions about how they wished to be supported and the things they wanted to do on a day to day basis.

Care plans were detailed and person centred listing people's wishes and preferences on how they wanted to

be supported.

Process were in place and on display on how to complain. People knew who to speak with if they had any concerns.

People knew the registered manager and we observed people throughout the inspection approach them with confidence. The registered manager and staff made themselves available for people at all times.

Management oversight processes in place enabled the registered manager to monitor the quality of care people received. However, these checks and audits were not always formally recorded.