Dairy Lane Care Centre

There were sufficient staff who were appropriately deployed to support people safely, but people did not all receive person-centred care. Some systems needed to be improved to promote people's privacy and dignity. Improvements were needed to people's dining experience, including the provision of accessible information to promote people's involvement and support with daily decision making.

An infection control system was in place. However, not all areas of the home were well-maintained and there were signs of wear and tear. The provider was monitoring the use of Personal Protective Equipment (PPE) for effectiveness and people's safely.

Records provided guidance to ensure people received safe care and support from all staff members. Staff spoke very positively about working at the home and the people they cared for. They said communication was effective to ensure they were kept up-to-date about any changes in people's care and support needs.

Staff had received safeguarding training and were clear on how and when to raise their concerns. Where appropriate, actions were taken to keep people safe. Staff contacted health professionals when people's health needs changed.

Staff followed effective processes to assess and provide the support people needed to take their medicines safely.

There was evidence of collaborative working and communication with other professionals to help meet people's needs. People and relatives had some opportunities to give feedback about the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.