Lambton House

Medicines were managed safely. Risks to people were assessed and action taken to reduce the changes of them occurring. The premises were generally clean and tidy, but in some areas redecoration was needed to ensure effective cleaning could take place. The registered manager acted on this immediately. People were safeguarded from abuse.

Staff were supported with regular training, supervision and appraisal. People received effective support with eating and drinking. The environment had improved to make it more dementia friendly, and further improvements were planned. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People received the care and support they wanted. Care records were regularly reviewed to ensure they reflected people's choices. A wide range of activities took place, which people said they enjoyed. The provider had a clear complaints process in place.

Good governance systems were in place to monitor and improve standards. The culture and values of the service promoted positive outcomes for people. Staff worked in effective partnership with a range of external professionals.