Pavillion Residential and Nursing Home

Staff received safeguarding training and were clear on how and when to raise their concerns. Where appropriate, actions were taken to keep people safe.

Staffing capacity was sufficient and staff deployment was effective to ensure people's needs were met in a safe, timely way. Systems were in place for people to receive their medicines in a safe way.

There were opportunities for staff to receive training, to give them insight into people's support needs.

Records provided guidance to ensure people received safe, person-centred care and support from all staff members.

There was evidence of collaborative working and communication with other professionals to help meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's diversity as unique individuals with their own needs was respected by staff. The staff team knew people well and provided support discreetly and with compassion. People's privacy was respected, and people were supported to maintain contact with relatives.

There was a cheerful atmosphere at the service. Staff spoke positively about working at the home and the people they cared for. Staff said the manager was very approachable and they were supported in their role.

People received a variety of food and drink to meet their needs and any specialist diets were catered for.

Some areas of the home were showing signs of wear and tear and a programme of refurbishment was taking place. We received an action plan to show timescales for completion and how the home would be designed

environmentally to meet the needs of all people.

We have made a recommendation that the provider continues with the programme of refurbishment in a timely way, and follows best practice guidance with regard to environmental design.

The service was following safe infection prevention and control procedures to keep people safe.

A quality assurance system was in place to assess the standards of care in the service. A relative commented, "We visited a number of care homes and we considered this one to be the best."