Cawood House

We found the following examples of good practice. Staff had received training in how to use and dispose of personal protective equipment (PPE) safely. The registered manager conducted regular audits of handwashing and how PPE was used to ensure guidance was correctly followed. The home was clean throughout and additional cleaning of high touch areas completed throughout the day. The provider had invested in various hygiene products designed to minimise the spread of infection.

People, visitors and staff were tested for COVID-19 in line with Government guidance. Where people had confirmed COVID-19, designated staff were allocated to support them. These staff members used separate entrances and did not access any communal areas to reduce the risk of the virus spreading. Each person had a risk assessment in place highlighting how their care would be provided should they test positive for COVID-19. This ensured systems could be implemented quickly if necessary.

Arrangements were in place to support people to receive visitors safely. Visitors were provided with information regarding the procedures they were required to follow. A designated area had been established which visitors could access without walking through the home. People were also supported to keep in touch with loved ones through the use of telephone and video calls.

The five questions we ask about services and what we found